The hotel offers amenities for your comfortable stay and unforgettable experiences
Heavenly Beds!
“The bed in my room felt just like a luxurious haven, offering the perfect blend of comfort and support for a restful night's sleep.” view full review
Delicious Breakfast!
“Breakfast was a standout, featuring fresh ingredients and friendly service. The croissants were particularly good, making my mornings special.” view full review
Spacious & Bright!
“I loved the light and spacious feel of my room, which was thoughtfully designed to create a welcoming atmosphere for both relaxation and productivity.” view full review
Luxurious Bathroom!
“The bathroom was impressively spacious and offered modern amenities, making it a fantastic place to unwind after a long day.” view full review
General
Free Wi-Fi
Car park
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Lift
Gift/Newsstand
Sports & Fitness
Exercise gym
Services
Room service
Dining
Restaurant
Bar/ Lounge area
Spa & Leisure
Swimming pool
Room features
Air conditioning
In-room safe
Mini-bar
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Telephone
CD player
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Alter Wall 40,
Hamburg,
Germany,
20457,
Hamburg (Area)
Map view
Alter Wall 40,
Hamburg,
Germany,
20457,
Hamburg (Area)
City landmarks
Kehrwieder 2-4 Block D
Miniatur Wunderland
780 m
Museum
Museum of Art and Crafts Hamburg
1.7
km
Museum
Hamburger Kunsthalle
1.4
km
Event hall
Elbphilharmonie Hamburg
1.2
km
Museum
Internationales Maritimes Museum Hamburg
1.5
km
Fischertwiete 2
Speicherstadt and Chilehaus with Kontorhaus District
1.1
km
Train Station
Reeperbahn
2.0
km
Church
St. Michael's Church
820 m
Gallery
Sprachzylinder
1.5
km
Church
St. Peter's Church
800 m
Bei den St.-Pauli-Landungsbrucken St Pauli 1
Alter Elbtunnel
1.5
km
Square
Jungfernstieg
740 m
Park
Planten un Blomen
1.5
km
Museum
U-Bootmuseum
2.2
km
Osakaallee 11
HafenCity
730 m
Museum
Panoptikum
1.6
km
Theatre
Port of Hamburg
1.5
km
Dungeon Deutschland GmbH
Hamburg Dungeon
740 m
Museum
Museum of Hamburg History
1.2
km
Old Town
Deichstrasse
610 m
Shopping Area
Europa Passage
650 m
Spielbudenplatz 31
Davidwache
1.7
km
Event hall
Congress Center Hamburg
1.4
km
Stadium
Millerntor Stadium
1.8
km
Nearby
Mall
Town Hall
400 m
Church
St. Catherine's Church
590 m
Willy-Brandt-Strasse 60
St Nikolai Memorial
440 m
Poststr. 1
Alte Post
330 m
Museum
Bucerius Kunst Forum
290 m
Adolphsplatz
Hamburg Stock Exchange
200 m
Restaurants
Ristorante Ticino
60 m
Alter Wall 40
Bistro am Fleet
260 m
Heiligengeistbruecke 4
The Dining RooM
190 m
Roedingsmarkt 2 Hotel Fraser Suites
Rheinische Republik
350 m
Stadthausbruecke 1-3
Gaststatte Marinehof
290 m
Admiralitatstrasse 77
Urban Foodie
390 m
Grosser Burstah 1
Atelier F
420 m
Grosse Bleichen 31 Innerhalb der Passage
Pfeffersack
310 m
Adolphsplatz 1
Rialto
320 m
Michaelisbruecke 3
brasserie TORTUE HAMBURG
480 m
Stadthausbrucke 10 Hotel Tortue
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Friendly staff
Breakfast confusion
Tight room space
7.6/10
Very good
Rooms
7.7
Location
8.5
Service
8.1
Dining
7.2
Guest reviews
7.6/10
based on 20 reviews
4.5/5
based on 3155 reviews
8.6
8.6/10 based on 2115 reviews
#52 of 349 hotels in Hamburg based on Tripadvisor
Bernard
United Kingdom,
May
2024
7.8/10
My stay at the hotel was a mix of positives and negatives. The rooms, though in need of an upgrade, were surprisingly clean and modern. However, the proximity to the U-bahn tracks caused noise disturbances throughout the day. The service was exceptional, with staff going out of their way to assist me with private tours. The location was fantastic, close to Rathaus and ideal for exploring the city. The dining experience, while delicious, was quite pricey. The facilities were satisfactory, offering essential amenities for a comfortable stay.
Rooms
7.0
The rooms were surprisingly clean and modern despite needing an upgrade.
Service
9.0
The staff delivered exceptional service, going above and beyond to assist me with private tours.
Location
8.0
The location was fantastic, close to Rathaus and ideal for exploring the city.
Dining
7.0
The dining experience was delicious but came at a high price.
Facilities
8.0
The facilities provided essential amenities for a comfortable stay.
Richard
United Kingdom,
April
2024
8.0/10
The hotel offers a stunning view over the canal and dominates the rooftops, making the stay a unique experience. The rooms are very clean, with a nice bathroom and a comfortable bed, but the proximity to the U-bahn tracks generates noise throughout the day. The location is perfect for exploring the city, although some essential oils would have enhanced the ambience. The dining options are delicious, typical of a Sofitel hotel, but not extensive enough to justify the room price. Overall, a memorable stay with a few drawbacks.
Rooms
8.0
The rooms are very clean, with a nice bathroom and a comfortable bed. The noise from the nearby U-bahn tracks can be heard for most of the day.
Service
9.0
The staff were completely helpful and service-minded, facilitating our needs throughout the stay.
Location
9.0
The location is ideal for exploring the city, with easy access to public transport and close to significant landmarks like the Rathaus.
Dining
7.0
The dining experience offers delicious options typical of a Sofitel hotel. However, the choices may not be extensive enough to fully justify the room price.
Facilities
7.0
Alan
United States,
April
2024
7.4/10
I had a mixed experience at the hotel. The location was superb, perfect for exploring Hamburg and getting to the airport easily. The rooms were a bit of a letdown due to the noise from the U-bahn tracks and the late opening of reception. Service was top-notch with a 5-star vibe, but they couldn't resolve an issue for me. Dining was nice, and the facilities were good overall.
Rooms
6.0
The rooms were a bit noisy due to their proximity to the U-bahn tracks and reception opening late. They also had a lingering smell of smoke.
Service
8.0
The service was truly exemplary, with a professional and friendly demeanor, even though they couldn't assist with a particular problem I had.
Location
9.0
The hotel's location couldn't be better. It's a short walk to the city center, making it ideal for exploring Hamburg and enjoying the Christmas market.
Dining
7.0
The dining experience was good, with a variety of delicious options typical of a Sofitel hotel.
Facilities
7.0
The facilities were satisfactory, offering what you'd expect from a luxury hotel.
Bob
United States,
April
2024
7.4/10
My stay at the hotel was an overall pleasant experience. The location was fantastic, just a short walk from the city center and within walking distance of key attractions. The rooms were excellent, offering a comfortable stay, although the accessibility with stairs was a bit of a hassle with a stroller. The service was friendly but lacked organization at times. The dining options were satisfactory but could benefit from more diverse food choices. The facilities were good but not exceptional.
Rooms
8.0
The room was spacious and modern, providing a comfortable stay.
Service
7.0
The staff was friendly and tried to be helpful but lacked organization at times.
Location
9.0
The hotel's location was ideal for exploring the city center and nearby attractions.
Dining
6.0
The dining experience was satisfactory, but could have offered more diverse options.
Facilities
7.0
The hotel facilities were good, but nothing extraordinary.
Janet
United Kingdom,
March
2024
7.2/10
The hotel had beautifully appointed spacious rooms with all modern conveniences, but noise from the nearby u-bahn tracks could be disruptive. The service, while accommodating at times, fell short of the usual 5-star standard. Its central location served as a blessing for exploration but lacked vibrant nightlife nearby. The dining options, while satisfactory, were not enticing enough to lure another visit.
Rooms
7.0
The rooms were equipped with flat-screen TVs, coffee machines, and all the finer details, but the proximity to toilets and the Bistro restaurant made for an unsuitable experience. On a positive note, our room was ready upon arrival, complete with a fixed baby crib and a lovely teddy bear gift.
Service
6.0
The service was not as friendly as expected for a 5-star hotel, and there were hints of disorganization, yet the well-appointed spacious rooms with modern amenities partially made up for it.
Location
8.0
The hotel's central location was both great for exploration and quiet, although lacking in vibrant nightlife nearby. The proximity to the Rathaus and the Bistro restaurant added a unique touch to its appeal.
Dining
7.0
The dining experience at the hotel was good overall, but not exceptional enough to warrant a return visit. The presence of a chef preparing omelets and pancakes was a notable highlight.
Facilities
8.0
The hotel offered a range of facilities, including room service, 24-hour room service, bell staff, laundry, paid airport shuttle, and more, making for a convenient stay.
Katharine
United Kingdom,
January
2024
9.0/10
I had a pleasant stay at the hotel, with clean and comfortable rooms and friendly staff. The breakfast situation needed improvement, but the overall experience was positive. The location was superb, and the dining experience was enjoyable.
Rooms
8.0
The superior suite was very quiet, overlooking the canal. The space between my side of the bed and the wall was a bit tight, but overall, the room was cozy and pleasant.
Service
9.0
The staff members were friendly and helpful, making my stay more enjoyable. Room service was prompt and efficient, adding to the convenience.
Location
10.0
The hotel is ideally located near major attractions, making it easy to explore Hamburg on foot. The proximity to the Christmas markets was a bonus, and the Hanseatic vibe added to the charm.
Dining
9.0
The dining experience was super awesome, especially with a chef preparing custom omelets and pancakes. The breakfast spread was one of the best I've had, with fresh and delicious options.
Facilities
9.0
The hotel offered excellent facilities, including crisp salads over the buffet line for breakfast. The variety and quality of the food made dining a delightful experience.
Great location
Breakfast confusion
Dennis
United Kingdom,
January
2024
8.2/10
I was thrilled with my stay at the hotel, with its amazing room quality and intelligent design. The service was top-notch, despite being a bit worn down in some areas, and the professional staff made my experience pleasant. The location couldn't have been better, offering easy access to the city center and delightful Christmas markets. Dining was a bit overpriced, but the delicious food made up for it. The facilities were impressive, adding to my overall enjoyment.
Rooms
8.0
The room was of a very impressive standard, almost like a high design apartment, and spacious with intelligent design.
Service
7.0
The service was very professional and courteous, making my stay enjoyable despite some areas appearing worn down.
Location
9.0
The hotel's location was wonderful, offering easy access to the city center and Christmas markets. I will definitely return if I'm in Hamburg again.
Dining
8.0
The dining experience was amazing, with delicious offerings but slightly overpriced.
Facilities
9.0
The facilities were excellent, adding value to my stay.
Pat
United States,
December
2023
8.6/10
I was pleasantly surprised by this hotel! The rooms were super comfortable, neat, tidy, and felt fresh with tasteful and modern decoration. However, my standard room, while lovely inside with good facilities, didn't have the promised river view, and there were no dining options within the hotel besides room service.
Rooms
8.0
The rooms were super comfortable, neat, tidy, and felt fresh with luxurious Lanvin shower products. There was a discrepancy with the river view.
Service
9.0
The service was excellent throughout my stay. I especially appreciated how they got my cappuccino and green tea order spot on every morning. The staff was attentive and compared favorably to other hotels I've visited.
Location
9.0
The location couldn't have been better! It's in the heart of the city, close to exclusive shopping, the canals, and major attractions like the Elbphilharmonie Concert Hall. However, it could have been elevated with some essential oils to enhance the ambiance.
Dining
8.0
The dining experience was delightful with a wide range of delicious food options, from burgers to cocktails. However, it would have been nice to see more variety in the already substantial room price.
Facilities
9.0
The hotel's facilities were top-notch, meeting my expectations. Everything was well-maintained and added to the overall comfort of my stay.
Geoffrey
United Kingdom,
December
2023
7.0/10
The hotel offers clean rooms with good beds and luxurious linen, but the layout may not suit everyone. The service is friendly but could be more efficient at times. The location is excellent for its central yet quiet setting, though lacking in nearby shops and food outlets. The dining options are good but slightly pricey. Overall, a decent stay with some minor drawbacks.
Rooms
7.0
The rooms were clean and had comfortable beds, but the furniture layout restricted the view.
Service
6.0
The staff was friendly and tried to provide formal service, though they lacked some efficiency in using their systems.
Location
8.0
The hotel is excellently situated in a quiet yet central area, but lacks nearby convenient shops and food outlets.
Dining
7.0
The dining options were good, with a variety including gluten-free and English breakfast, but slightly overpriced.
Facilities
7.0
The facilities were sufficient but not outstanding.
quiet location
inefficient service
William
United Kingdom,
November
2023
7.8/10
The hotel offers clean and spacious rooms with a cozy view of the canal, but accessibility might be challenging with stairs involved. The service, although trying to be helpful, lacks a bit of warmth and customer orientation. The central location near shopping streets and restaurants makes it suitable for exploring Hamburg, particularly during the Christmas markets. The dining options, while decent, could be improved with more cultural variety. Overall, a comfortable stay with some room for enhancement.
Rooms
8.0
The rooms were clean and spacious with a nice view of the canal.
Service
7.0
The service was somewhat helpful but lacked a bit of friendliness.
Location
9.0
The central location near shopping streets and restaurants is convenient for exploring Hamburg.
Dining
7.0
The dining was good but could offer more variety for different cultures.
Facilities
8.0
The hotel provides all necessary facilities for a comfortable stay.
James
United States,
October
2023
7.6/10
My stay at the hotel was delightful. The rooms were nice and contemporary, and the staff was very friendly. However, the fitness center was a bit limited in equipment. The spacious room with a huge en suite and walk-in shower was quite impressive.
Rooms
8.0
I found the rooms very spacious with a huge en suite and walk-in shower.
Service
9.0
The staff provided friendly and helpful service, making our weekend in Hamburg enjoyable.
Location
7.0
The location was perfect for visiting Hamburg, within walking distance of most attractions and museums. However, it's not ideal for experiencing the nightlife as most places close early around the hotel.
Dining
8.0
The dining experience was very good, with a variety of food options including gluten-free and low-carb choices.
Facilities
6.0
The hotel's facilities were satisfactory, but the fitness center could use more equipment.
modern
limited amenities
Robin
United Kingdom,
September
2023
8.8/10
The hotel offers generous-sized rooms with all necessary amenities, a really comfortable bed, great coffee facilities, and a wonderful breakfast with a wide variety of fresh and delicious choices. The rooms are nicely designed and decorated in a modern style with thoughtful lighting and exceptional views over the city. However, the dining experience is splendid but awfully expensive, lacking value for the money.
Rooms
9.0
The rooms were really nice, big, and the bed was really comfortable. The coffee facilities and breakfast were wonderful.
Service
9.0
The service was extremely friendly and helpful, with professional and courteous staff being very service-oriented.
Location
10.0
The location is very central, well-connected, and fantastic, probably the best in the city for shopping.
Dining
7.0
The dining was splendid but pricey, lacking value for the money.
Facilities
9.0
The facilities are top-notch, offering everything needed for a comfortable stay.
View
Expensive dining
Margaret
United Kingdom,
August
2023
9.0/10
I had a fantastic stay at the hotel. The rooms are super comfortable, neat, and tastefully decorated, providing a luxurious experience. I loved the modern design and the high-quality Lanvin shower products. However, the absence of twin beds limits the room options for couples.
Rooms
9.0
The rooms are super comfortable, neat, tidy, and feel fresh with tasteful and modern decoration and luxurious Lanvin shower products.
Service
9.0
The staff is so friendly, helpful, and accommodating. They even set up a child cot in our room with a small teddy bear, which was a lovely touch.
Location
10.0
The location is excellent, right in the heart of Hamburg and within walking distance to major attractions like the Rathaus, exclusive shopping areas, and the beautiful Alster lake.
Dining
8.0
The dining experience offers a delicious wide range of food with many options, in line with the exceptional standards of a Sofitel hotel.
Facilities
9.0
The hotel's facilities are top-notch, meeting all expectations and providing a great overall experience.
Anthony
United States,
July
2023
7.6/10
The hotel offers various highlights like spacious and clean rooms with a touch of luxury, hospitable and helpful service, great location for morning walks, and a good dining experience, although value for money could be improved.
Rooms
8.0
The rooms were very spacious, clean, and provided an element of luxury, although they were just efficient.
Service
9.0
The service was fantastic and very hospitable, especially in getting my cappuccino and green tea orders right.
Location
7.0
The location was great for morning walks with unexpected surprises, although the pool cleanliness was disappointing.
Dining
7.0
The dining experience was delightful with a wide range of food choices, although the value for money could be improved.
Facilities
7.0
The facilities offered were good, although one of them was out of order, affecting the spa experience.
Spacious Rooms
Room Efficiency
Ethel
United Kingdom,
June
2023
7.0/10
The hotel is a mix of cozy and slightly noisy due to its proximity to the train tracks. The room amenities are mostly good, but some preferences might not align, like the selection of toiletries. The location is convenient for high-end shopping and city exploration, yet lacks nightlife options. The service is outstanding in terms of friendliness and professionalism.
Rooms
7.0
The rooms are cozy but facing the train tracks, which can be noisy. The amenities like a flat-screen TV and coffee machine are nice, but the choice of toiletries may not suit everyone.
Service
9.0
The staff is exceptionally friendly and professional, making the stay pleasant and comfortable.
Location
6.0
The hotel is well-located for high-end shopping and city sightseeing, though lacking in nightlife options and evening activities nearby.
Dining
5.0
The dining options are varied but may not be worth a return visit. The quality and value for money seem to be average.